Privacy Policy for Lunaveraqos

Your privacy matters to us. This policy explains how we collect, use, protect, and share information when you use our website or services in South Africa.

Information We Collect

We only gather personal data necessary for operating our business and delivering services.

• Contact details such as your name, email address, and phone number provided voluntarily.
• Usage data including IP address, browser type, device, and site activity for analytics.
• Feedback or support inquiries you submit via forms or emails to our team.
• Cookies and similar technologies used for functional, analytic, and preference purposes.

How We Use Your Information

Your data is used strictly for business operation, communication, and service improvement.

• To respond to your requests and service inquiries in a timely manner.
• To improve our website, services, and user experience based on analytics.
• To send important notices, updates, or relevant service communications.
• To comply with applicable South African privacy laws and requirements.

Legal Basis for Processing

We process your personal data in compliance with the Protection of Personal Information Act (POPIA) and other regulations.

Our primary legal bases are your consent, fulfillment of a contract, and legitimate business interests in providing digital services.

Sharing Information

We do not sell your data. Occasionally, we share data with trusted vendors for key operations.

• Third-party service providers who help with analytics, hosting, or communications under strict confidentiality.
• Legal authorities if required by South African law or to protect our rights.
• Business successors only as part of merger/acquisition plans with prior notice to you.

Data Security

We apply industry-standard measures to protect your information from unauthorized access, misuse, or loss. These controls include encryption, access restrictions, and regular audits. However, no online transmission or storage can be guaranteed absolutely secure.

Your Rights

You have certain rights regarding your data under POPIA and other laws.

• Access your personal information we hold.
• Request correction or deletion of inaccurate or outdated data.
• Object to or restrict certain data processing activities.
• Withdraw your consent where processing is based solely on consent.

Cookies Usage

This site uses cookies and related technologies to enhance site functionality and measure engagement. You can manage preferences or restrict cookies via your browser.

See Cookie Policy See Cookie Policy

Contact Us

Questions about this privacy policy or your data rights? Reach out any time.

Changes to This Policy

We may revise this policy over time. Updates are posted here and significant changes will be communicated to you directly where appropriate.